Returns & Refund Policy

We offer a 14-day return policy for eligible items.

If you wish to return an item, you must notify us of your intention to return it within 14 days of receiving your order. Once your return request has been approved, the item must be returned to us within 14 days of receiving return authorisation.

To request a return, please email VentusStyling@gmail.com with your order number and details of the item(s) you wish to return. If your request is approved, we'll provide you with instructions on how and where to send your return.

Returns sent without prior authorisation will not be accepted.

We want you to shop with confidence. Please review the information below to ensure your return meets our eligibility requirements.

Return Eligibility

To qualify for a return and refund, your item must:

• Be returned within the applicable return period.
• Be in the same condition as when it was received.
• Be unused, uninstalled, and free from signs of wear or damage.
• Be returned in its original packaging, including all accessories, instructions, and protective materials.
• Be accompanied by your order confirmation or proof of purchase.

To maintain the high standards our customers expect, all returned items are inspected upon arrival.

Returns may be subject to a restocking fee of up to 10% to cover handling, inspection, and repackaging costs where applicable.

If a returned item cannot be resold as new due to damage, missing packaging, signs of installation, or misuse, we reserve the right to apply a higher restocking fee or refuse the return.

Return Shipping

Unless the return is due to our error or a confirmed faulty product:

• Return shipping costs are the responsibility of the customer.
• Original delivery charges are non-refundable.
• For exchanges, customers are responsible for both the return shipping and the shipping cost of the replacement item.

We strongly recommend using a tracked and insured delivery service, as returned items remain the customer's responsibility until safely received by Ventus Styling.

Damaged, Faulty or Incorrect Items

Every order is carefully quality checked before dispatch.

If your parcel arrives visibly damaged, please refuse delivery where possible and notify the courier immediately.

If you discover damage after opening your parcel, receive the incorrect item, or believe your product is faulty, please contact us as soon as possible at ventusstyling@gmail.com with your order number and clear photographs. We'll investigate promptly and work with you to resolve the issue as quickly as possible.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Custom-made or personalised products.
• Built-to-order, made-to-order, special order, or pre-order items.
• Products that have been installed, fitted, used, or modified.
• Gift cards.
• Hazardous materials or flammable liquids and gases.
• Additional services, including installation preparation, tyre fitting, or warranty add-ons.

Any item returned showing signs of installation or use may be refused or subject to a minimum 25% restocking fee, depending on its condition.

Built-to-Order & Special Order Products

Products manufactured or sourced specifically for your order are non-cancellable and non-returnable.

This includes any product described as:

• Built-to-Order
• Made-to-Order
• Special Order
• Pre-Order

In accordance with the Consumer Contracts Regulations 2013, cancellation rights do not apply to goods made to a customer's specification or clearly personalised.

These products may only be returned if they are faulty or not as described.

Exchanges

If you'd like to exchange an item, we're happy to help.

Simply contact us at ventusstyling@gmail.com before returning your order. In most cases, we'll ask you to return the original item and place a new order for the replacement product.

Unless the exchange is due to our error or a faulty item, customers are responsible for both the return shipping costs and the cost of shipping the replacement item.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method.

Most refunds are completed within 3–5 working days, although some banks and card providers can take up to 10 working days to credit the funds to your account.

If you haven't received your refund after this time, we recommend contacting your bank or card provider before getting in touch with us.